At MaxSoul Shoes, we want you to be satisfied with your purchase. Please review our return and refund policy below:
Return Eligibility:
• Returns are accepted within 30 days of the delivery date.
• Items must be unused, unworn, and in their original packaging.
• Custom or made-to-order items are non-returnable unless defective or damaged.
Return Process:
1. Contact our customer support at [email protected] with your order number and reason for return.
2. Provide clear photos and videos to prove the item is defective or damaged.
3. Our team will review your request and provide return instructions, including the return shipping address if applicable.
4. Ship the item to the following return address:
MaxSoul Shoes
1818 S Jamil Ln, Tracy, CA 95391, United States.
5. The customer is responsible for return shipping costs unless the item is defective or incorrect.
6. Once received and inspected, we will notify you of the approval or rejection of your return.
Exchanges:
1. Contact our support team with your order number and the details of the exchange request.
2. Provide photos/videos as proof if the item is defective or incorrect.
3. If approved, we will provide instructions for returning the item.
4. Once we receive and inspect the returned item, we will ship the replacement item.
5. The exchange process may take 7-14 business days.
Important Notes:
• Unauthorized returns without prior approval will not be accepted or refunded.
• Customers must ensure the return package is properly packed; we are not responsible for lost or damaged returns.
Refunds:
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping fees are non-refundable.
• If a returned item is damaged or does not meet return requirements, a partial refund may be issued or the return may be rejected.
Non-Returnable Items:
• Clearance or final sale items.
• Custom-made or personalized products.
For any questions regarding returns and refunds, please contact us at [email protected] or call +1 (601) 565-0001 during business hours.
Thank you for shopping with MaxSoul Shoes!